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contenthub/v1/page/mobile/faq-route
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{"id":121,"title":"FAQ Route - V1","hide_title":false,"show_navigation_sidebar":false,"site":"mobile","meta_tags":{"canonical_url":"https:\/\/stg-content-hub-author.optumrx.com\/node\/121","title":"FAQ Route - V1 | OptumRx Content Hub Stage V1"},"data":{"section":{"faqRoute":{"accessibilityQuestion":"question","accessibilityAnswer":"answer","hint":"tap here to see answer","questionHeader":"Q:","answerHeader":"A:","homedelivery":[{"category":"About home delivery","ques":[{"question":"Why should I use home delivery?","ans":"\u003Cp\u003EOptumRx home delivery is convenient and reliable. Enroll to enjoy these benefits.\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003ESavings. You may pay less for a 3-month supply of your maintenance medication.\u003C\/li\u003E\u003Cli\u003ESkip the pharmacy. Medications are delivered to your mailbox with free standard shipping.\u003C\/li\u003E\u003Cli\u003E24\/7 support. Speak to a pharmacist any time.\u003C\/li\u003E\u003C\/ul\u003E\u003Cbr\u003E"},{"question":"What is the automatic refill program?","ans":"\u003Cp\u003EThe automatic refill program is an easy way to get refills of your maintenance medication. When it is time to refill your prescription, we\u2019ll automatically:\u003Cbr \/\u003E\u003Cbr \/\u003EContact you to let you know your order will ship soon\u003Cbr \/\u003EnBill your approved payment method on file\u003Cbr \/\u003ESend a 3-month supply to the address you provided\u003Cbr \/\u003EPlease note, your medication must be enrolled in home delivery to receive automatic refills.\u003C\/p\u003E\u003Cp\u003E\u00a0\u003C\/p\u003E"},{"question":"Does a pharmacist work on my home delivery order?","ans":"\u003Cp\u003EAll prescriptions go through multiple checks by pharmacists and technicians. Prescriptions are also screened for possible harmful interactions with other medications you have on file. We maintain a 99.99% accuracy rate at our state-of-the-art processing centers in Carlsbad, CA and Overland Park, KS.\u003C\/p\u003E\u003Cp\u003E\u00a0\u003C\/p\u003E"},{"question":"Can I return my medication?","ans":"\u003Cp\u003EBy law, Optum Home Delivery cannot accept returns of prescription products for reuse or resale. Accordingly, Optum Home Delivery does not offer credits or refunds for returned medicines or supplies that were properly dispensed. If you think that we made an error in filling your prescription, or you have any questions about your order, please contact us to discuss.\u003C\/p\u003E"}]},{"category":"Medicine disposal","ques":[{"question":"How do I dispose of unused or expired medication?","ans":"\u003Cp\u003EWe offer free drug disposal kits so you can easily and safely dispose of unwanted or expired medications. To receive a free kit, call the number on your member ID card.\u003C\/p\u003E\u003Cp\u003E\u00a0\u003C\/p\u003E"}]},{"category":"Need more help?","ques":[{"question":"Need help using our mobile app?","ans":"\u003Cp\u003EFor help with your password or other general mobile app information, please call the number on your member ID card.\u003C\/p\u003E"}]}],"retailonly":[{"category":"Medicine disposal","ques":[{"question":"How do I dispose of unused or expired medication?","ans":"\u003Cp\u003EWe offer free drug disposal kits so you can easily and safely dispose of unwanted or expired medications. To receive a free kit, call the number on your member ID card.\u003C\/p\u003E\u003Cp\u003E\u00a0\u003C\/p\u003E"}]},{"category":"Need more help?","ques":[{"question":"Need help using our mobile app?","ans":"\u003Cp\u003EFor help with your password or other general mobile app information, please call the number on your member ID card.\u003C\/p\u003E"}]}],"region":"first","column_type":"layout_onecol"}}}}
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